When you purchase a piece of jewelry from www.chains-and-charms.com it is guaranteed to be free of defects in materials and workmanship for life. If your jewelry should become broken, damaged or defective, simply call us for instructions regarding how to return it to us and send the entire piece back to us accompanied by a copy of your order invoice, for a prompt replacement.

If an item breaks, please make sure that all broken pieces are enclosed. A weight for weight exchange will occur. You will be billed for the weight discrepancy, if there is any.

www.chains-and-charms.com reserves the right to deny claims to the Ultimate Lifetime Warranty if a copy of the original purchase invoice does not accompany the returned merchandise. All www.chains-and-charms.com jewelry that is returned must have an authentic trademark from the maker.

Discontinued Items

In the event that a product is no longer available, www.chains-and-charms.com reserves the right to substitute a product of similar design and quality. If there is a weight discrepancy, you will be billed for the additional weight at current London Gold Fix price.

Shipping

You will be required to pay a shipping and handling charge to expedite your Ultimate Lifetime Warranty. Customer is responsible for shipping charges to and from the manufacturer as well as back to the customer.

Excludes Tarnish

All silver jewelry is coated with non-permanent anti-tarnish plating. Your skins acidity will determine how long the coating will last. As such, www.chains-and-charms.com's Ultimate Lifetime Warranty does not include the tarnishing of silver jewelry.
To expedite your Ultimate Lifetime Warranty, please contact us to receive a return authorization number.